February 2017

ITEXPO panel

This month our CTO, Alexey Goloshubin, participated in a panel at ITEXPO conference in Florida. The heated discussion took place around the topic of Expanding WebRTC Capabilities Beyond the Typical Use Cases.

Beyond the obvious cases of WebRTC being utilized in Telemedicin and Education, Alexey brought up some unexpected aspects within such areas as robotics, customer care, and more.

Read more about ITEXPO talks here.

January 2017 - AssistHub 2.0

AssistHub Gets Social

New tool for businesses to connect to their customers allows the support agents to use the support desks as usual, while the customers may choose whether to continue the dialog on Facebook Messenger, Twitter, Line, and many other messaging apps they love.

The research shows that:

  • 85% of consumers want to get messages from brands AND also be able to answer them using the same channels
  • 66% of consumers prefer to reach brands through messaging apps
  • There are over 1B people using Facebook Messenger, and 72% of them are shopping online!

In addition to being exceptionally convenient, AssistHub enhances the existing customer service system, creates presence even when all agents are offline, and allows proactive interaction with the customers.

December 2016

Cordova - SDK 0.10.0

Bit6 Cordova went through big changes. Phonertc module is removed. For Webrtc support on iOS and on Adnroid<5 iosrtc and Crosswalk webview plugins are used.

Important changes

  • For voice/video calls (iOS, Android<5) the plugins mentioned above are required
  • For real time notifications support on Android<4.4 Crosswalk Webview is required.

Bugfixes

  • Fixed the issue with missing remote video during iOS calls
  • iOS 10 support

August 2016 - Audio Recording

The summer has, as usual, been too short, but exceptionally productive!

Disregarding the summer heat and forgetting the well deserved vacation, we spent our time and effort working and working on Bit6 SDKs! And here you go - we have now finished the audio recording - a feature that is are sought after by many developers. For now audio recording is ready to use on both JS and Cordova, and in a few days we will follow with the release of iOS and Android versions.

Cordova and JS - SDK 0.9.9

New in this release:

  • This one you know already - audio call recording is here :)
  • Support for camera rotation for video calls

June 2016 - SDK 0.9.8

Summer heat calls for a break and vacation… but not for the Bit6 team! We just keep pedaling and working on improving the SDKs. So here are the latest changes.

Cordova

Particularly useful features included in this release are:

  • Support for custom push handling and implementation
  • Switch camera support (for Android < 5.0)
  • A mechanism to keep the user logged in after app restart - who wants to be logged out every time an app restarts, right?

iOS

During a serious gardening spree, we cleaned up a few bugs and made some other cosmetic improvements.

Telerik Platform

For those who are enjoying the benefits of the Telerik PLatform, we released a neat tutorial on Messaging and WebRTC video.